Mode of delivery:

Self-paced online

Training level:

Non-mental health practitioners, Organisations, Mental health practitioners


7 hours


AUD $308.00

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Course summary

A practical, flexible and recommended approach to helping people in the aftermath of trauma.

Why do this course?

Psychological First Aid (PFA) is a practical, flexible, and recommended approach to helping people in the aftermath of trauma. It can be delivered by both lay and professional helpers.

PFA helps to reduce the initial distress and assists people to cope better in the days and weeks following a traumatic event, such as a disaster, workplace accident, or assault.

Helpers trained in PFA ensure safety, provide emotional comfort and support, and offer practical advice and assistance to address people’s immediate needs.

In this online course, you will learn core skills of PFA, including simple psychological strategies, and gain the confidence to provide assistance and support to individuals affected by trauma.

Who should do this course?

This foundation-level course is designed for a range of frontline professionals and community volunteers including: first responders, peer supporters, crisis response team members, disaster relief providers, primary care, emergency services, and mental health providers, Employee Assistance Program providers, workplace managers and supervisors.

What is PFA?

Course content

  • How people respond to trauma
  • Providing PFA safely and effectively
  • Listening and communication skills
  • Skills to help calm and support others
  • Looking after yourself


“This course was excellent, I think it should be a mandatory part of nurses’ CPD once they are out of uni, etc., and have some experience nursing. I feel this course can be applied to so many situations we face as nurses, not just as first responders but also for our patients and colleagues”.
Clinical Nurse Educator

Course developers

“We’re Australia’s National Centre of Excellence in Posttraumatic Mental Health, the internationally recognised experts in trauma-related mental health and wellbeing.“
Phoenix Australia