Trauma-Informed Care during COVID-19

If you work or volunteer in an environment in which your colleagues, community members, or service users have been impacted by traumatic events, you may notice changes in behavior and performance that are harmful to the individual, their colleagues, or fellow community members; and consequently, to organisational or community wellbeing. The impacts of trauma can vary greatly between individuals. Some people may appear outwardly affected, while in others, the signs may not be immediately obvious - but over time, can become evident.

A Trauma-Informed Care organisation promotes wellbeing by ensuring that its policies, procedures and environments are mindful of people’s trauma histories and support the physical, psychological and emotional safety of its team members. Phoenix Australia’s Trauma-Informed Care course has been developed by mental health clinical experts and informed by research, practice knowledge, and input from trauma survivors and teaches the Principles of Trauma Informed Care and how these can be applied to support organisational and community wellbeing in the context of the pandemic and other disasters.

Click here to learn more about what we do and see our full range of COVID-19 courses.

In this course, you will learn the Principles of Trauma-Informed Care and how you can apply them in your interactions with colleagues, clients and others - along with the skills necessary to develop and implement the policies and procedures that will help to create a safe environment and support wellbeing in your organisation or community.

If you have responsibility for staff or team members, volunteers, service users, customers, or clients, our flexible, self-paced online Trauma Informed Care course will teach you the skills to you build organisational or community wellbeing. This course is designed to be accessible for people with no, or minimal, mental health skills training and does not require a previous qualification.

The Victorian Government has engaged Phoenix Australia to provide specialised training programs to help support the mental health needs of Victorians during COVID-19. Designed for people with no, or minimal, mental health skills training, these self-paced online programs are available to eligible people, organisations, and communities in Victoria.

The programs are available FREE to people, organisations, and communities in Victoria that have been greatly impacted by the pandemic. To gain access to this training, please register here.