Trauma-sensitive Communication

This course offers key insights into how trauma affects communication and teaches you how to engage in trauma-sensitive interactions. You'll learn strategies for both verbal and written communication that help you respond with care and empathy to those who have experienced trauma, while at the same time being mindful of your own wellbeing.

By completing this course you will be able to:

• Describe the impact of trauma on a person’s ability to communicate
• Identify the key principles of trauma-informed practice as they apply to communication strategies, both verbal and written, and
• Apply trauma-informed practical strategies in your communications with people who have experienced trauma.

This course is ideal for anyone who works with clients, service users or members of the public who have experienced trauma, including professionals in healthcare, social services, education, the insurance industry, and community services and support. It is designed to help you communicate more effectively and compassionately with those impacted by trauma.